You can access your former DIRECT Mastercard debit account here Log in - DIRECT These accounts will no longer be used for Home Rewards. To move funds out of the former account, you will create a transfer back to your funding source account. 

If you have closed a new home loan 12/01/24-1/31/25 we have extended the eligibility to receive DIRECT Home Rewards and save up to 10% on your Directors Mortgage loan amount.  If you meet requirements for DIRECT Home Rewards by 02/28/25, your home loan will be eligible to save up to 10% on your loan with DIRECT Home Rewards.

If you are an existing Home Rewards client and have signed up for a new DIRECT account in December 2024, and have met the eligibility criteria, DIRECT Home Rewards Terms & Conditions, you will also be eligible to receive Home Rewards during our pause from July 2024 through December 2024.  

New and Existing Clients sign up for a new DIRECT account on the Mobile App:

1. You can download our mobile app for both Android DIRECT Android and Apple DIRECT Apple

2. Follow prompts through sign-up

3. Once approved, add your loan and property details in the appropriate fields (note if you have more than one eligible property with Direct follow the prompt as many times as necessary)

4. If there is an alternative response other than approved, please follow instructions provided

List of New Features:

• More modern New Mobile App and Website experience for your convenience including improved graphics, enhanced screen detail, and more information regarding your account are readily available

• Improved ease of use for “Add Money” and “Send Money”

• A comprehensive list of Mortgage Servicers and their payment portals available via links to make easy Mortgage payments, changes to payment amounts.

• Creation of new tools to increase visibility into Rewards Savings both monthly and through the term of the loan

• Visibility to progress on eligibility criteria for Monthly Rewards Installment

• Ability to add multiple Directors Mortgage eligible properties

• Mobile check deposit  

FAQ’s:

Q: Will my account numbers change?

A: Yes, you will be assigned a new Routing and Account Number when you sign up with Direct.

Q: Can I use my same email and Password as before?

A: Yes, you will be able to use your previous email and password credentials with the new Direct account, but you will need to “sign up” first.

Q: What if I still have some money in my former Direct account?

A: You will need to transfer any remaining funds in your existing account back to your original funding source.

To Access your DIRECT account (CBW Sponsored Bank).  Log in here: DIRECT Mastercard. 

See steps below to move money out of your account, and if you wish to close your account.

• Go to “Move Money” (Top right of screen)

• Select “Bank/ACH Transfer”

• Select “Delete” for any scheduled transfers that you have set up.

• “Create a transfer” create a 1-time transfer for the total amount to your funding source account.

• Return to the home screen and select “Cancel Card” to close the account

Q: How will I make my first Mortgage payment?

A: Once you sign up for a new account you will have the option to initiate a transfer from your current bank to Direct.  You will then select make Mortgage Payment, select the Servicer from the list provided, access the link, import your new Routing and Account number, the payment amount and details, and you are all set!

Q: Does my Loan Officer play a role in this change?

A: If you have been a customer of Direct previously, you will work exclusively with Direct through the transition.

Q: When will I see my back rewards from the Pause?

A: Direct will be going through a vetting process to ensure we have an accurate list.  You can expect payment after Q1 of 2025.

Q: After the Transformation is complete, will I have access to my old statements?

A: Yes, to Access your DIRECT account (CBW Sponsored Bank).  Log in here: DIRECT Mastercard.